Shipping Policy

Thanks for shopping with lilygurls.com. International shipping might experience delay due to covid-19. to keep track of your order, contact lilygurls.com (service@lilygurls.com ) so we can provide you the order’s tracking number.

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 6-10 working days of order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email service@lilygurls.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Email:service@lilygurls.com

Cotton Blend

• If the clothes are stained, please remove the stain immediately and then wash the entire piece;
• Can be washed by hand or machine, the best water temperature is 30-40℃;
• Not easy to soak for too long. Dark and light colors should be washed separately to avoid fading and staining;
• During the cleaning process, please do not bleach, scrub or repeatedly scrub a certain part to avoid damaging the clothes;
• Soak in cold water for 15 minutes, then wash with synthetic detergent. The liquid temperature should not exceed 45 degrees. After cleaning, gently wring it dry and place it in a cool and ventilated place to dry. Do not expose it to sunlight. Be sure to dry to avoid wrinkling!

• Hand washing is recommended for delicate items such as wool, silk, or dark clothing that may fade. Use warm or cold water below 30°C and squeeze gently. Turn the garment inside out when hanging and do not dry in the sun.      
• Recommended ironing temperature is 100°C to 180°C, depending on the fabric.

Item measurements

We strongly suggest you have your measurements taken and use them as a reference when selecting an items size. Measure yourself by following the guide below.

Women' Tops

Women's Dress

Women's Pants

Women's Jumpsuits

Women's Swimwear

Women's Shoes

Please Note:

1.It's garment size on product page, please choose a suitable size based on your own measurements, normally we suggest you buy one or two size up, like you should choose bust size 44" clothes if your bust size is 42".

2.Please check the size chart carefully before purchasing.

Disclaimer:

About Size:Size may be 2 cm/1 inch inaccuracy due to hand measure. These measurements are meant as a guide to help you select the correct size. Please take your own measurements and choose your size accordingly.

About Color:The precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide.